FAQs

We take product freshness seriously. All perishable items are packed in temperature-controlled, insulated packaging, lined with gel ice packs. This ensures that your order remains fresh during transit. We strive to deliver your orders within 48 hours. Highly perishable and expensive delicacies like caviar will require a signature upon delivery. This guarantees that your order is not left outside.

You can cancel your order, by contacting our customer service team, up until the time it has been shipped. Contact us

Simply enter your ZIP code on our homepage. Our website will notify you if your address is within our delivery area. Please note that we currently deliver only within California.

Through decades of experience, we have built relationships with true craftsmen. Our suppliers excel in the art of producing the finest smoked fish, smoked meats, fine cheeses, and desserts. Their commitment to authenticity and high quality sets us apart from the rest.

Please contact us within 24 hours of delivery. If the issue was caused on our end, we will arrange for a replacement or refund. Customer satisfaction is our priority. Contact us

My Fresh Deli is an online merchant.

Creating an account is easy! Simply click on the ‘Sign Up’ button and fill in your details. By registering, you’ll enjoy benefits such as:
* Faster checkout
* Order tracking
* Personalized product recommendations
* Access to exclusive offers

We recommend registering your account to access better order tracking and exclusive deals.

If you forget your password, go to the login page and click on the “Forgot Password” link. We’ll send a reset link to your email so you can set up a new password. For any further assistance, feel free to contact our support team.

If your delivery is delayed, please reach out to our customer service team. We’ll investigate the issue with the carrier and provide an update as soon as possible.

You may change your delivery address if your order has not been shipped. If it has already been shipped, contact our customer service team immediately. We will attempt to redirect your order, but special redelivery charges may apply. Contact us

Products have specific storage instructions on the packaging – please follow them carefully. Perishable items should be stored chilled or frozen, while pantry staples like olive oil should be kept in a cool, dry place.

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Yes! We love partnering with local restaurants, chefs, and influencers. If you’re interested in collaborating, please reach out via our contact form or email. Contact us

Yes, we often introduce seasonal and limited-edition products, especially around holidays and special occasions. Keep an eye on our website and newsletter for announcements and exclusive offers.

If your order has not yet been shipped, you can still modify it within a limited time frame. Contact our customer support team as soon as possible. If your order has already been shipped, modifications may no longer be possible. Contact us

If your order requires a signature upon delivery but you are unable to receive it, please contact us as soon as possible. We will attempt to reschedule the delivery or offer alternative options. If the driver cannot leave the package due to freshness concerns, we will arrange a redelivery. Additional fees may apply for rescheduling, especially for perishable items.

1. Click on the cart icon in the top right corner.
2. Scroll down to the coupon code field.
3. Enter the coupon code and click “Apply.”
4. Your discount will be applied to your order total.

To receive coupon codes, register or subscribe to our email newsletter. Keep an eye on your inbox for exclusive offers and discounts.